Return & Refund Policy

Items are eligible for return if they meet all of the following conditions:

• The return request is raised within 7 days of delivery.
• The item is unused, in its original condition, and in the original packaging with all tags, accessories, manuals, and warranty cards intact.
• The item is defective, damaged in transit, or significantly different from the description on the website.
• A valid order number and proof of purchase are provided.

The following items are not eligible for return or exchange:

• Items that have been used, installed, or tampered with.
• Products with damaged or missing serial numbers, IMEI numbers, or barcodes.
• Items returned without original packaging, accessories, or documentation.
• Products purchased during clearance or final-sale promotions (marked "No Return").
• Consumables, perishable goods, and personal hygiene products once opened.
• Software, digital content, or items that have been unsealed.
• Items damaged due to misuse, negligence, or improper handling by the customer.

1. Contact Us: Email us at support@mayaplaza.in with your order number, the item(s) you wish to return, and the reason for return. Include photos of the item and packaging if the product is damaged or defective.
2. Return Approval: Our team will review your request within 2 business days and send you a return authorization along with the return shipping instructions.
3. Pack & Ship: Pack the item securely in its original packaging and ship it to the address provided. We recommend using a trackable shipping method. The cost of return shipping is borne by the customer unless the return is due to a defective or incorrect item.
4. Inspection: Once we receive the item, our team will inspect it within 3–5 business days and notify you of the outcome.

Upon successful inspection and approval of your return, we will process your refund as follows:

• Online Payments (UPI / Card / Net Banking): Refund will be credited back to the original payment source within 5–7 business days of refund approval.
• Cash on Delivery (COD): Refund will be issued via bank transfer (NEFT/IMPS) to the bank account details provided by you, within 7–10 business days.
• Store Credit: If preferred, we can issue the refund as MayaPlaza store credit, which can be used on your next purchase.

Note: Shipping charges and convenience fees paid at the time of purchase are non-refundable unless the return is due to an error on our part.

We offer exchanges for the same product in a different variant (size, color, or model) subject to stock availability. To request an exchange, follow the return initiation process above and mention that you'd like an exchange. If the requested variant is not available, we will issue a full refund.

If you receive a damaged or defective product, please notify us within 48 hours of delivery by emailing support@mayaplaza.in with:

• Your order number
• Clear photos or a short video showing the damage or defect
• A brief description of the issue

For verified damage or defects, we will arrange a free pickup and replacement or a full refund at no additional cost to you.

• Orders can be cancelled before dispatch for a full refund. Contact us immediately at support@mayaplaza.in or call our support line.
• Once an order has been dispatched, it cannot be cancelled. You will need to wait for delivery and then initiate a return.
• COD orders cancelled after dispatch may be subject to a logistics fee deducted from any future refund.

All products sold on MayaPlaza come with the manufacturer's warranty. For warranty claims after the 7-day return window, please contact the manufacturer's authorized service center directly. MayaPlaza will assist in facilitating warranty claims where possible, but warranty terms are governed by the manufacturer.

For any questions or assistance regarding returns, refunds, or exchanges, please reach out to our support team: